We at Jester Promotions want you to be completely satisfied with your purchase. If for any reason you are not satisfied we will accept returns within 30 days of merchandise in like-new condition so it is available for resale. Please contact one of our Customer Service Team to receive a Return Authorization Number. This number must be clearly marked on the outside of your box and on the packing list enclosed in your return. Returns should be shipped insured in order to track your package. We cannot be responsible for lost returns. Freight charges on your original order are not refunded unless the item was shipped to you in error. Defective merchandise will be replaced with the same item only, there will be no refunds available for defective merchandise. Personalized items may not be returned unless the item is damaged or has been embroidered incorrectly. If the embroidery is done exactly as it was ordered on our site, on the correct piece, and in the correct size it is not returnable. Personalized items may not be cancelled once the item has been placed into production.

            Please send returns to:

            Jester Promotions

            Returns – RA #XXXXXXXX

            6741 Braemar Ave. North

            Noblesville, IN 46062

 

Orders for in stock merchandise will be shipped within 48 hours. All orders will be held until complete and will be shipped within 2 – 4 weeks from the time the order is placed. If you would like to split your shipment to have in stock orders ship immediately and back ordered items ship when available you will need to contact one of our Customer Service Representatives to make arrangements and freight will be billed for each shipment.

 

While we make every effort to ensure the accuracy of our online catalog’s information, occasionally errors may occur. We reserve the right to make corrections. Prices are subject to change without notice. Due to the exclusivity and limited availability of some items in the catalog, we reserve the right to limit the purchase quantity per customer and some items may only be available on a “while quantities last” basis.

 

Security & Privacy Information

 

This is a Secure Site. We share your concerns regarding Internet Security. All Jester Promotions sites use industry standard encryption technologies when transferring and receiving your personal information including credit card number, name and address. With this encryption, your information can safely and securely travel over the Internet.

 

Jester Promotions respects your privacy and your information will never be shared with anyone outside of the Jester Promotions Organization. The personal information you have provided to us as well as information about your order may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources. This information will be used to make our future marketing efforts more efficient and provide you with better products and services.

 

Customer Service & Ordering Options

 

You may contact a Customer Service Representative from 8 am – 5 pm EST, Monday - Friday at 317-770-9800. During high call volume times we may not be able to answer your call live but a voice mail is available 24 hours a day 7 days a week and all calls will be returned by the next business day.

 

Order Via Fax – you may order via Fax 24 hours a day, 7 days a week at 317-770-9804. Payment methods for Fax Orders are Visa, MasterCard, or AmEx

 

Order Via Toll-Free Phone Call – you may call a Customer Service Representative from 8 am – 5 pm EST, Monday – Friday at 317-770-9800. During high call volume times we may not be able to answer your call live but a voice mail is available 24 hours a day 7 days a week and all calls will be returned by the next business day. Payment methods for Phone Orders are Visa, MasterCard, or AmEx

 

Order Via Mail – Include a copy of your completed Online Order Form and send it to: Jester Promotions, 6741 Braemar Ave. North Noblesville, IN 46062. Payment methods for Mail Orders are Visa, MasterCard, AmEx, Money Orders or Personal Check. Ordering via check will slow down your order since it cannot be processed until your check is received, and your order cannot be shipped until the check clears the bank.

 

Order Via the Internet – Internet orders may be placed on the site 24 hours a day, 7 days a week. Payment methods for Online Orders are Visa, MasterCard, or AmEx.

 

Gift Certificates & Gift Services

 

Let that special person on your gift list choose their own Sportswear & Accessories! E-Gift cards are available through any of the standard ordering channels in denominations of $25, $50, or $100. When redeeming e-Gift Cards you or the person you are purchasing the card for may shop and redeem through any of our standard order channels.

 

Gift Services – For last minute delivery of your gifts please call our Customer Service Team to make special arrangements. If expedited shipping (any method other than our standard ground) is required to get your gift there on time additional freight charges will apply. During the Holiday Season of November and December there will be a Christmas Delivery schedule on the site. Please call our Customer Service Team for any additional questions or to make special arrangements.

 

Frequently Asked Questions

 

Will Jester Promotions send me an e-mail to confirm my order?

o          Yes, as long as you provide us with a valid e-mail address during order processing, we will send you a confirmation e-mail within 24 hours.

 

What forms of payment are accepted for orders?

o          Fax, Phone, and Online orders are payable by credit card and we accept Visa, MasterCard, and AmEx. Mail orders have the additional options of Money Orders or Personal Checks. Ordering via check will slow down your order since it cannot be processed until your check is received, and your order cannot be shipped until the check clears the bank.

 

When will my order be shipped?

o          Orders for in stock merchandise will be shipped within 48 hours. All orders will be held until complete and will be shipped within 2 – 4 weeks from the time the order is placed. If you would like to split your shipment to have in stock orders ship immediately and back ordered items ship when available you will need to contact one of our Customer Service Representatives to make arrangements and freight will be billed for each shipment.

 

What if I need more information about items on the site?

o          We offer sizing charts online in an attempt to answer all sizing questions. If this is not sufficient you may reach a member of our Customer Service Team at 866-305-3621 from 8 am – 5 pm EST, Monday – Friday. During high call volume times we may not be able to answer your call live but a voice mail is available 24 hours a day 7 days a week and all calls will be returned by the next business day.

 

Delivery Options/ Shipping & Handling

 

Delivery Options – Standard delivery orders are shipped via UPS Ground Service and generally will arrive within 3 – 4 business days from the time of shipment. For even faster delivery, we offer expedited shipping service. In order to take advantage of the expedited shipping you must contact a Customer Service Representative to make arrangements and additional freight charges will apply.

 

Shipping & Taxes (Continental U.S.) – We process all orders within 48 hours of receipt. Please allow 2 – 4 weeks for standard delivery. When ordering please include the street address, no P.O. Boxes. Some states require that we collect tax on your purchase amount. Should state tax rates or law change, we are required to collect the tax in effect on the date of your order